Terms of Service

Acceptance of Terms

By creating an account, scheduling installation, or using our network, you agree to these Terms of Service and any policies referenced here.

If you do not agree, do not use the service and contact us to discuss alternatives before any installation or billing begins.

Accounts & Eligibility

• You must provide accurate contact details and keep them up to date.
• You are responsible for safeguarding login credentials and all activity under your account.
• Residential and business plans must be used at the subscribed address and for the intended purpose.

Acceptable Use

You agree to comply with our Acceptable Use Policy and all applicable laws, and not to disrupt or harm the network or other users.

Prohibited activities include unlawful content distribution, network abuse, spam, malicious traffic, and reselling the service without written permission.

Plans, Billing & Payments

• Rates, taxes, and fees are disclosed during signup and may change with notice.
• Invoices are due on the stated due date; late payments may incur fees or service suspension.
• Returned payments and chargebacks may result in additional fees and suspension until resolved.

Installation, Equipment & Access

• Provide safe access for site survey, installation, maintenance, and removal of equipment.
• Equipment may be owned by MyNeighborhoodWiFi unless purchased; please return leased devices when service ends.
• You are responsible for customer-owned equipment, internal wiring, and power at the service location.

Network Management & Fair Use

To maintain service quality, we may use reasonable network management practices, including congestion management and security measures.

Service availability, speeds, and latency can vary by location, network conditions, and equipment; credits for outages are provided per published policy when applicable.

Content & Third‑Party Services

We are not responsible for third‑party content, services, or websites you access while using the service.

Use of any third‑party services is at your discretion and subject to their terms and policies.

Privacy & Data

We process personal information as described in our Privacy Policy, which explains what we collect and how we use it.

Form Submission & Marketing Consent

By submitting a form on our website, you authorize MyNeighborhoodWiFi and our service and marketing partners to contact you by phone, SMS/MMS text, and email at the contact details you provide, including using automated technology and prerecorded messages; consent is not a condition of purchase and you may opt out at any time.

• Message and data rates may apply; message frequency varies; reply STOP to opt out of texts and UNSUBSCRIBE to opt out of marketing emails.
• You confirm you are the subscriber or customary user of the phone number provided and have authority to consent to communications.
• We may share submitted information with selected partners to fulfill your request, provide quotes, improve services, and present relevant offers.
• We may use your data for onsite marketing and personalized ads, including via cookies and similar technologies; manage your preferences in Cookie Settings or your browser.
• For details, see our Privacy Policy and Cookie Policy, including data retention, lawful bases, and how to exercise your rights.

Support & Maintenance

• Support is available during posted hours; non‑emergency maintenance may occur during low‑traffic times.
• Emergency maintenance may be performed without prior notice to protect the network and customers.

Suspension & Termination

• We may suspend or terminate service for non‑payment, policy violations, or harmful activity.
• You may cancel at any time as permitted by your plan; early termination fees, if any, will be disclosed at signup.

Disclaimers & Liability

Service is provided “as is” and “as available” without warranties of any kind except as required by law.

To the maximum extent permitted, our liability is limited to direct damages capped at the amount paid by you for the service during the prior billing cycle.

Disputes & Governing Law

Any disputes will be handled under the laws of [Your State/Region], without regard to conflict‑of‑law rules.

Before formal action, both parties agree to attempt good‑faith resolution, including customer support escalation.

Changes to These Terms

We may update these Terms; changes take effect when posted on this page unless a later date is specified.