Does MyNeighborhood WiFi require contracts?

No, all MyNeighborhood WiFi plans are no-contract and available with same-day activation.

Where is MyNeighborhood WiFi available?

We currently serve all of Michigan, Chicago, and surrounding areas nationwide.

How soon can installation be completed?

Most installations are completed the same or next business day.

Can I bundle WiFi with home security or smart home services?

Yes, bundle and save with our WiFi, smart home, and home security packages.

How soon can I get MyNeighborhood WiFi installed?

Most installations are completed the same or next business day, depending on your area. Check your ZIP code or call (313) 288-0086 for availability.

Does MyNeighborhood WiFi offer no-contract internet plans?

Yes! We provide flexible, no-contract plans for both residential and business customers so you can enjoy reliable service without long-term commitments.

Can I bundle home security or smart-home services?

Absolutely. We offer bundles that include internet, home security, and smart-home system setup for convenience and savings.

MyNeighborhoodWiFi FAQs | Answers About Internet, Setup & Billing

Why Choose MyNeighborhood WiFi?

The smart choice for fast, reliable, and affordable internet

99%

Uptime Guarantee

Stay connected with our reliable network infrastructure and minimal downtime.

Customer Satisfaction

Rated higher than major cable providers by our happy customers.

∞

Flexible Plans

No contracts required. Switch plans anytime to match your needs.

No Hidden Fees

Transparent pricing with all costs clearly displayed upfront.

Local Customer Support

Real people who care about your neighborhood and service.

Fast Installation

Most setups completed within 48-72 hours of order confirmation.

Affordable Pricing

Competitive rates without compromising on speed or quality.

General Questions

What makes MyNeighborhood WiFi different from other providers?

We're proud to offer fast, reliable, and affordable internet with 99% uptime. Our customers rate us #1 in satisfaction compared to major cable internet providers. We also have flexible plans, no hidden fees, and local customer support.

What are your fastest internet speeds?

Our fastest residential plans deliver speeds up to 1 Gbps, perfect for streaming, gaming, and smart home devices.

Do you offer Wi-Fi with your internet plans?

Yes — we provide both residential and business Wi-Fi solutions, with the option to add mesh systems or extenders for complete home coverage.

How do I check internet availability by my ZIP code with MyNeighborhoodWiFi?

Simply enter your ZIP code on our website to see all available internet plans in your area. You'll get instant results showing speeds, pricing, and installation options.

What internet speed do I actually need for streaming, gaming, and working from home?

For light streaming or browsing, 100–300 Mbps is enough. For families, gamers, or remote workers, 500 Mbps or higher ensures smooth video calls, gaming, and multitasking.

Account & Billing

How do I pay my bill?

We offer multiple payment options, including online payments, autopay, and phone payments. Your bill includes a breakdown of services and any applicable taxes or fees.

Can I change my plan after signing up?

Absolutely! You can upgrade or downgrade your plan at any time—just contact our support team.

Do you require a contract?

We offer both contract and no-contract plans to fit your needs.

Does MyNeighborhoodWiFi offer discounts now that the Affordable Connectivity Program ended?

Yes. Even after ACP ended, we still provide affordable and $0-down internet plans. Qualifying customers with Medicaid, SNAP, or similar benefits may still get discounted service.

Are there any hidden fees or long-term contracts with MyNeighborhoodWiFi?

No hidden fees and no contracts required. The price you see is what you pay each month, with no surprise charges or cancellation fees. You can cancel anytime without penalties.

Setup & Installation

How long does installation take?

Most installations are completed within 48–72 hours after your order is confirmed.

Will a technician come to my home?

Yes — our technicians ensure your service is set up properly and working before they leave.

Can I use my own router?

In many cases, yes. Our team can confirm compatibility with your plan.

Do I need both a modem and a router for Wi-Fi, or can one device handle everything?

A modem connects your home to the internet, and a router shares that connection wirelessly. Many modern devices combine both, and we can help you choose the best option.

How long does a new internet installation usually take, and is same-week setup available?

Most installations are completed within 1–3 days. In many areas, same-day or next-day installation is also available for faster setup.

Technical Support

What should I do if my internet is slow or not working?

First, restart your modem and router. If the issue continues, call us or use our WhatsApp chat for quick help.

Do you help with Wi-Fi setup and optimization?

Yes — we offer guidance for changing passwords, setting up guest networks, and optimizing performance.

We've Got Answers